• It should be about a week counting from the day your bag arrives to us.

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• We will match color/parts as close as possible.

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• After our customer have collected their bag, we will warranty our repaired item for 2 months.

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• Unlike fabric, leather may not retain its original due to the wear and tear. However, we will try our best to sew back in the old seem to keep the repair neat as possible.

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• Yes, we do have made-to-order bags for one piece and up. Although the amount is limited as we are not a manufacturing factory.

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• If you were to repair by mail, the customer needs to pay before receiving the service by transferring money to the account of Bag Estate Company Limited. After the transaction is completed, you have to send your first name, last name and the proof of payment to either our Email: [email protected] or our Line: @mrbagfix

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• You can email us at [email protected].

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• If you choose to send your bag by mail, complete the price estimation form on the “By Mail” tab or email us at [email protected]. Our customer service will response to you shortly. If you decide to repair, you can mail the bag to us via postal service.
The address is as follow:

• Or drop off your bag to one of our operating shops.

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• We recommended our customers to use the service of an insurance mailing done by Thailand Post as they would have certain special protection if there were to be any damages faulted by the postal office. For more information on postage, web: Thailandpost.com

Thank you for choosing to use the service of Mr.Bag-Fix